Shipping policy

Everything we make is produced to order, so every order has two stages: production, then transit. The timelines below cover both.

Shipping rates

All rates are in USD. Because our items are produced by different partners, the exact international rate and delivery window depend on which facility makes your item — your final rate is always shown at checkout before you pay.

  • United States — $4.95 on orders under $75. Free shipping on orders of $75 or more.
  • Canada — from $9.95. Free shipping available on orders of $75 or more.
  • Europe — from $9.95.
  • Australia, New Zealand & Israel — from $9.95. Free shipping available on orders of $75 or more.
  • Everywhere else — from $12.95.

Express shipping is available on selected international orders, depending on the item and destination — $39.95 to Canada and $44.95 to Europe, Australia, New Zealand, and Israel. If express is available for your order it will appear as an option at checkout. We don't currently offer an express option within the United States.

When will my order ship?

Please allow 3–8 business days for processing and production before your order ships. Your items are made after you order them, which is what lets us offer this range of designs and sizes rather than a fixed shelf of stock.

How long is delivery?

Typical transit time after production:

  • United States — 5–12 business days
  • Canada — 7–15 business days (Express, where available: 3–7)
  • Europe — 7–15 business days (Express, where available: 3–7)
  • Australia, New Zealand & Israel — 10–25 business days (Express, where available: 5–10)
  • Other international destinations — 10–25 business days

Delivery windows vary by item, since different products are produced at different facilities. The estimate shown at checkout is the one that applies to your order.

US orders ship via USPS, YunExpress, 4PX, DHL, or FedEx. International orders ship via the carrier serving the fulfillment center your item is produced at.

Customs delays, natural disasters, holidays, and weather are outside our control and can extend these windows. Most packages arrive on time, but we can't guarantee an exact delivery date once a package is with the carrier. All shipping times exclude customs clearance.

Will I receive a tracking number?

Yes. Every order comes with tracking, emailed to you once your order ships. Tracking can take 3–4 days to begin updating after you receive it. You can check your status any time at Track Your Order.

Why is my order arriving in multiple packages?

Items are produced at the facility best suited to them, so a multi-item order can ship in separate packages and arrive on different days. Larger items are also sometimes packed separately to protect them in transit. You are never charged extra for a split shipment.

Can I cancel or change my order?

Yes, within 24 hours of placing it. After 24 hours your order moves into production and can no longer be changed or cancelled. Email info@RebelOneMart.com with "CANCEL" in the subject line as soon as possible.

I need to change my shipping address

Reply to your order confirmation email with the correct address, or email info@RebelOneMart.com right away. We can correct an address within 24 hours of the order being placed.

Customs, duties and import taxes

Customers are responsible for any import, customs, or local tax fees charged on delivery. These are set by your country, not by us, and are not included in the price you pay at checkout. UK customers should note that customs fees may apply following Brexit.

My item arrived damaged

Every item ships with protective padding, but occasionally a package is mishandled in transit. If your item arrives damaged, contact info@RebelOneMart.com with your order number and a photo of the damage, and we'll send a replacement free of charge.

What if my package is lost or held in transit?

If a package is delayed at customs, returned to sender, or lost by the carrier, you'll need to file a claim with the delivering carrier, as the postal service is outside our control. Contact us with your order number and we'll give you everything you need to support that claim. See our Refund Policy for when a replacement or refund may apply.

Where do orders ship from?

Orders are produced and shipped from our production partners' facilities in the United States and overseas, depending on the item. This is why a multi-item order may arrive in more than one delivery.

Still have a question?

Email info@RebelOneMart.com and we'll get back to you within 48 hours.