Refund policy
Our commitment to you
At RebelOneMart.com we're committed to your satisfaction and will work to resolve any issue with your order. Please read the policies below carefully — each product also displays the specific return policy that applies to it on its own product page.
Modify or cancel your order (24 hours)
You can request to modify or cancel your order within 24 hours of placing it. Email team@rebelonemart.com as soon as possible. Once 24 hours have passed your order moves into production and can no longer be changed or cancelled.
Shoe size exchange (14 days)
We offer a 14-day size exchange on sneakers and shoes. Please compare your measurements to the sizing chart on the product page before ordering to get the best fit.
- Size change limit — you can exchange for one size up or one size down. A larger change incurs a production fee.
- Condition — the product must be unused and returned in its original packaging.
- Shipping — you are responsible for the cost of shipping the item back to us.
If you have a sizing concern, contact team@rebelonemart.com within 14 days of receiving your order.
Custom and made-to-order items (no standard refunds)
Most of our catalog is made to order, including sneakers and shoes, bomber jackets, tracksuits and sweatsuits, swimwear and athletic shorts, cotton shorts, tank tops, t-shirts and hats, and household items such as blankets.
Because these are produced specifically for your order, we do not offer refunds on them unless a manufacturing defect is found. If something isn't right, contact us anyway — we'll do our best to help.
Non-custom and ready-to-ship items (30 days)
For non-customized, ready-to-ship items we offer a 30-day return and refund policy:
- Eligibility — products must be in original, unused condition.
- Return window — returns must be initiated within 30 days of delivery.
- Refund — once we receive and inspect the item, we refund the original payment method.
- Shipping — return shipping is the customer's responsibility.
Damaged, flawed, or incorrect items
If you receive an item that is damaged, poorly printed, or simply not what you ordered, we will replace it or refund it. Email team@rebelonemart.com with a clear photo and a short description of the issue and we'll sort it out.
Manufacturing defects
If a product has a manufacturing defect, contact us within 7 days of receiving it at team@rebelonemart.com with photos and a description. We'll arrange a repair, replacement, or refund at no additional cost to you.
How to start a return, refund, or exchange
Email team@rebelonemart.com with your order number and an explanation of the issue, and we'll send you return instructions. All returns must be approved before you send anything back.
Return shipping costs
Return shipping is the customer's responsibility except where a manufacturing defect is confirmed. We recommend using a trackable shipping method so your return can be confirmed as received.
Refund processing time
Approved refunds may take 5–10 business days to appear, depending on your payment method and bank.
Case-by-case refunds
While custom and made-to-order products are not normally refundable, we know exceptional situations come up. In those cases refunds may be issued at our discretion. Reach out at team@rebelonemart.com.
Final sale items
Items marked final sale are not eligible for return, refund, or exchange.